Do I need an inspection done to my fireplace, stove or insert?
Yes. An annual service call by a qualified technician is recommended. This will ensure your fireplace continues to bring warmth and comfort to your home for years to come.
How can I find the model or serial number?
What is my model number: You can find the model number on your invoice or on the front cover of the installation manual. The model number is also on the serial number decal.
Where is my serial number?
You can find the serial number for your unit on the decal attached to your fireplace / stoves.
I lost my manual, where can I get a new one?
All manuals are available on the manufacture’s website. Make sure you pick the proper manual for your appliance. The model number and serial number can be found on the decal attached to your unit.
Can I install an LCD or plasma TV above a gas fireplace?
Clearances to combustibles around and above fireplaces is not the same as clearances to TV’s and other electronic appliances. Televisions and electronics in general are manufactured and assembled using many variations of materials and are subject to damage from far lower temperatures than wood etc. Many of these materials can be affected by temperatures far lower than those approved and considered “combustible”.
To be safe when determining what clearances are required from a TV or other electronic device to a fireplace, you should find out from the manufacturer/distributor of the component, not the fireplace. Clearances to combustibles around and above a fireplace can be well within certified specs but could still possibly be too close for TV’s and other electronics.
Can the glass on my fireplace be removed?
The glass on your gas fireplace should only be removed when the fire is turned off and the unit has cooled down to room temperature. The fireplace must not be operated without the glass door securely installed.
Why do I have blue flames?
This is normal in the first few minutes of operation. However, if blue flames persist for more than 30 minutes contact us for assistance.
The glass on my fireplace is unusually hot. Should I be concerned?
It is normal for the glass on a fireplace to reach extremely high temperatures. Always use caution when near the fireplace, and supervise children in the same room as the appliance. Keep flammable materials such as furniture, clothing, and draperies away from your unit. Barriers such as screens can reduce your risk.
Can I convert my existing gas fireplace to a wood burning fireplace?
No. All gas units are tested and certified to burn natural gas or propane only
Can I burn wood or other materials in my gas fireplace, stove or insert?
Only burn the fuel that your unit has been designed for. Burning anything else is a fire hazard and will void your warranty.
Will My Fireplace Operate During A Power Outage?
Most current fireplaces that have a standing (continuous) pilot ignition system will continue to operate during a power outage. Fireplaces like these generate a small amount of their own electricity - enough to operate the gas control - so that the fireplace will operate safely even when your furnace will not. If you have optional fans or a handheld remote control installed, they will not run during a power outage. Some fireplaces may be equipped with electronic ignition systems. Fireplaces that are equipped with these systems will not operate during a power outage because they rely on the household electrical supply. Most will have a battery back up to provide power in case of a power outage.
There Is A White Film On The Glass, Logset, And Brick Or Inside The Firebox. What Is It?
This is a normal bi-product of combustion in gas fireplaces, and will continue to deposit over time. You will have to regularly clean the glass, log set, firebox, and gas control compartment. The glass must be cleaned with a gas fireplace glass cleaning product – no Windex!!!
WOOD STOVES AND FIREPLACES
Should I have any type of inspection done to my wood stove and chimney?
Yes. Regular maintenance of your wood unit is recommended. An annual chimney sweep is a must for wood units to insure the safety of your home and family. Have your chimney checked by a qualified chimney sweep. For more information contact us!
What kind of wood should I be burning in my wood fireplace?
Use only seasoned wood. Seasoned wood is wood that has been dried out for an extended period of time (ideally 6-12 months). Green or wet wood has too much water content and will result in a cooler and smokier fire. Wet wood also causes the formation of creosote in your chimney, a fire hazard to your home. Never burn painted logs in your wood fireplace. Painted wood releases toxic fumes into your home.
Why does my stove smoke?
The first burn usually results in a smoking fire because the paint needs to be “cured”. This may be normal for the first three burns. If your wood fireplace or stove continues to smoke beyond this point than there may be a problem. Please contact us for more information.
Why is it that when I close the door on my wood unit the fire goes out?
This usually means there is not a sufficient draft. Make sure your air shutter is open. Consult your owner’s manual for details on how to adjust your air shutter.